An ecommerce CRM for Egyptian online stores, built around the chat

Bosla keeps each customer in one place: their chats on WhatsApp, Instagram, Messenger and Telegram, their orders from Shopify, Salla, EasyOrders or your DMs, their address, labels and notes. And it tells you which customers need you first.

One customer, not five records

The same buyer messages you on WhatsApp, orders on your website and asks again on Instagram. Bosla recognises them by phone number first and email second, so their chats and orders sit together. Details the AI collects in a chat, like an address or a phone number, are saved on the customer, not buried in one conversation.

Customers and leads, kept apart

A customer has ordered. A lead has talked to you but hasn't ordered yet. The customer list splits them with one toggle, so your team can follow up with the people who asked and didn't buy.

Who needs you first

After a chat ends, is handed to a person, or something you describe happens (for example, the customer is angry), the AI writes a short note on the customer: what they want, how urgent it is, and what to do next. Urgent and high-priority customers are marked in both the inbox and the customer list.

Labels, notes and filters

• Labels are shared between the inbox and the customer list, and you can filter by them.
• Private notes your team can see and customers can't.
• Each customer's order history, products bought and total spent.
• Export customers to Excel from Reports.

Act on the list

Send a WhatsApp campaign to a list, run automations on order and chat events, and set team roles so a customer service seat sees chats but not your costs or exports.

Questions sellers ask

Is Bosla a CRM or a shared inbox?

Both. The inbox is where your team works, and the customer list is built from the same chats and orders, so there is nothing to copy between them.

Do I have to import my customers?

No. Customers are built automatically from your store's orders and from your chats. Connecting Shopify also brings in your past orders.

Can I export my customer list?

Yes. The customer report exports to Excel, with phone numbers kept intact.

Is it in Arabic?

Yes. Bosla is fully bilingual, Arabic and English, with right-to-left layout.

What does it cost?

Plans are priced in EGP on the customers you talk to in a month, with unlimited orders. Current prices are on the homepage.