A Shopify AI customer service agent that can place, change and track orders

Bosla's AI agent answers your Shopify store's customers on WhatsApp, Instagram, Messenger and Telegram, where they actually message you. It reads your live Shopify catalog, looks up Shopify orders, creates new orders in Shopify and changes ones that haven't shipped, then hands the chat to your team when a person should take over.

What it does with your Shopify store

• Reads products, variants, prices and stock from Shopify live, so it never quotes an old price.
• Creates the order in Shopify when a customer buys in the chat.
• Looks up an order by order number or by the customer's phone number, and reads back its status.
• Changes an order that hasn't shipped: adds or removes items, changes quantities, the address or the phone, and updates it in Shopify.
• Cancels an order when your rules allow it.
• Checks your store's orders before placing a new one, so a customer who already ordered on your website isn't sold the same thing twice.

Where it answers

Shopify customers rarely use a chat widget. They message you on WhatsApp and Instagram. The same agent, with the same memory of the customer, works every channel.

• WhatsApp, on your own number through the official WhatsApp Business API.
• Instagram DMs and comments.
• Facebook Messenger.
• Telegram, through your own bot.

What it knows beyond the catalog

Shipping fees, the free-shipping threshold, returns, exchanges, payment methods and your website link come from the store details you fill in once. You can add files and FAQs, and write rules in your own words. When a fact isn't there, the agent says it doesn't know instead of inventing it.

A person is always one step away

The agent hands a chat over explicitly: it is assigned to a teammate, who is notified. In copilot mode it only drafts replies and your team sends them. A teammate's edits to its drafts become examples it learns from.

Bosla or Bosla One?

This page is about Bosla's AI agent, which works across all your chat channels. If what you need is cash-on-delivery confirmation inside your Shopify admin, that is Bosla One, our embedded Shopify app. Both run on the same platform.

Questions sellers ask

How does it connect to Shopify?

Through Shopify's own authorization, in a few minutes. Bosla imports your order history and products, then stays in sync with live webhooks.

Can the AI edit an order in Shopify?

Yes, until the order ships. Changes to items or shipping use Shopify's order editing, so stores connected before this feature approve that permission once when they reconnect.

Does it ever mark an order as paid?

No. Payment stays in Shopify. Bosla never marks a Shopify order paid.

Does it work outside Egypt?

The inbox, the Shopify connection and the AI agent work anywhere, in Arabic or English. The agent's Arabic is Egyptian dialect, and bulk WhatsApp campaigns accept Egyptian numbers only today.

What does it cost?

A monthly plan priced on the number of customers you talk to, with AI credits included and unlimited orders. Pricing is on the homepage, and you start by booking a call.